Refund policy

Return & Exchange Policy

Because each piece from Kari’s WhatKnots is handmade, all sales are final and refunds are not offered at this time.

If your item arrives damaged or defective, please contact me within 3 days of delivery with a photo of the item and packaging so I can make it right.

If there is an issue with your order, I’m happy to offer one of the following solutions:

• Replacement of the same item (if available)
• Exchange for another item of equal value
• Store credit toward a future purchase

Items must be unused and in their original condition for exchanges.

Customers are responsible for return shipping costs unless the item arrived damaged.

Because many pieces are made-to-order or handmade, slight variations may occur and are part of the uniqueness of the item.

If you have any questions about a piece before purchasing, feel free to reach out — I’m always happy to help!

Thank you for supporting a small handmade business 💛

— Kari